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Return & Exchange Policy

Return Policies

  1. Return apply to all inhanna products except it is stated no return for particular products or event
  2. We practice no refund but item can be exchanged or money can be converted into voucher for later use
  3. Return divided to 3 type
    1. Return Request - Customer received item as ordered but want to change color, size or design. Please return the item to inhanna warehouse and once we have received the item, we will provide voucher and customer's can place order again with the new color or size and pay using provided voucher. Return charges of RM7 will be applied to the voucher not inclusive of delivery charges.
    2. Return Mistake - Inhanna sent wrong item and customer wants the correct item to be resend - Free return fee and Inhanna will bare customer’s delivery fee up to RM8
    3. Return Defect - Inhanna sent defect item and customer wants the good item to be resend -Free return fee and Inhanna will bare the customer’s delivery fee up to RM8
  4. Return must be made within 3 days after item has been received
  5. If the exchange item's price is more expensive, then customer has to pay the difference and if the item exchange is cheaper, we will convert into voucher so that you can get discount when you shop again with inhanna.
  6. If return item is due to defect item/order item different from received, inhanna will bare the postage fee and bare the customer's return item postage fee. Postage money will be put in parcel or direct bank in to customer account
  7. If the customer's requested item to be returned is not available, customer has to change to other color or design.
  8. Customer must return the item first before inhanna post out the new requested item. This may take 1- 3 days after we have received your return item.


Return procedure

  1. Login into inhanna website and click "Return" at the top menu of the website
  2. Click Order Reference that you want to return and if the button "Return" is available, then the order is applicable for return. Click "Return" buton.
  3. Fill in the return form and click "Submit" button.
  4. Wait for the return approval from us and once the return is approved, please post the item to the address below. Don't forget to include the return form which provided together with your order.
  5. Once inhanna received the return item, new requested item will be posted out

Return Address

Inhanna Warehouse (Return)
B-19-G, Jalan Zuhal U5/178,
Star Avenue Lifestyle Mall Complex,
Shah Alam, Selangor 40150
03-7832 3452